Privacy Policy

Excel Telecommunications Network Limited is committed to protecting your privacy in all our dealings with you, whether through our website or via direct contact with our office.

When using our website, we want you to have a safe and secure experience. We will endeavour to ensure that the information you submit to us remains private, and is only used for the purposes set out in this policy.

The information we collect and how we use it

Your personal details, including your name, email address and phone number, where supplied, are held and used by us to provide you with the information or services you have requested and to periodically keep you informed of our services.

Except in the case of complying with a legal or regulatory requirement, Excel Telecommunications Network Limited does not and will not disclose your information to third parties without your consent.

When you visit our website your IP address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to retrieve any personal data against your knowledge or free will (i.e. automatically recording email addresses). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

Please note that clicking on to links on our website may result in you transferring to another website, where data privacy practices may be different to that of Excel Telecommunications Network Limited. Visitors should review the other websites' privacy policies, as we have no control over what happens to information that is submitted to or collected by these third parties.

You have the right at any time to ask us for a copy of the information supplied by you that we hold. If you would like to make a request for information, please contact us.

What are Cookies?

A cookie is a small file – it’s saved onto your computer or other device when you visit this website.

Cookies store small pieces of information. For example - they will remember you've visited our site or performed a certain action.

This website use cookies to help improve your experience when you visit our website. For example, a cookie might store information so you don't have to keep entering it.

Cookies also let us know which pages of our site you visited; they help us develop and market our services.

  • Persistent cookies - these stay valid, and will work until their expiry date (unless you delete them before they expire)
  • Session cookies - these expire when you close your web browser

Use of Cookies

The cookies we use record the pages of our site you visit and any interactive elements - such as forms - that you use. They can also record information on the visit date and time as well as internet browser and the device you use to access the site. We don’t collect any information that can identify you personally.

Currently we operate an "implied consent" policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

How to disable Cookies

Most browsers allow you to refuse to accept cookies. 

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. 

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Blocking cookies will have a negative impact upon the usability of some websites.

Need to learn more about Cookies?

You can find out much more about cookies at www.allaboutcookies.org.

If you have any questions or concerns about how this website uses cookies please do not hesitate to contact us.