Excel Telecommunications Network Limited is committed to protecting your privacy in all our dealings with you, whether through our website or via direct contact with our office via telephone or in person. We are committed to protecting the privacy and security of your personal information.
Excel Telecommunications Network Limited is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice does not form part of any contract of employment or other contract to commission and/or provide services. We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
Your personal details, including your name, email address and phone number, where supplied, are held and used by us to provide you with the information or services you have requested and to periodically keep you informed of our services.
When you visit our website your IP address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to retrieve any personal data against your knowledge or free will (i.e. automatically recording email addresses). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.
If you opt in and choose to provide your personal information, we use this information as follows:
We will use your personal information in the following circumstances:
Except in the case of complying with a legal or regulatory requirement, Excel Telecommunications Network Limited does not and will not disclose your information to third parties without your consent.
All the personal data that we obtain from you is held on our secure database. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
You have the right at any time to ask us for a copy of the information supplied by you that we hold. If you would like to make a request for information, please contact Excel Telecommunications Network Limited at any time by emailing firstname.lastname@example.org or calling 0800 195 3710.